The massive 1,700-page IBM Phoenix contract provides new insight into the federal pay system failures, with dozens of amendments to the deal and costs that jump by tens of millions of dollars at a time.
Since Phoenix launched in February 2016, the system has not worked properly, and today more than 1,000 software glitches remain. The IBM contract started at $5.7 million for the first stage of the deal, but after 39 amendments over the past six years, the deal is worth $185 million.
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