Up until recently, a persistent glitch with ArriveCAN was that it kept ordering Canadians into quarantine despite the fact that they filled out their ArriveCAN details correctly and had crossed the border without incident.
One result is that the CBSA had been sending out emails openly telling Canadians to ignore their automated quarantine orders. Or, as an official email put it, “some travellers, despite having submitted all the required information and their proof of vaccination, have received automated quarantine notifications when they should not.”
Back in January, when CTV journalist Oriol Salvador reported being barraged with automated quarantine orders despite having completed everything asked of him by the government, he was similarly told by a Health Canada agent to “just ignore them.”
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