Canada's tax and border agencies say they've been ripped off — to the tune of $13 million — by the federal government's IT provider, Shared Services Canada.
In March 2017, the RCMP pulled the plug on its business arrangement with SSC, citing frequently unreliable IT services in critical areas of law enforcement.
SSC's issues with Correctional Service Canada came to a head in October 2017, when a vital data centre went down for almost 20 hours, cutting off email and more than 80 other key systems. The problem was only identified when a night security guard noticed all the lights were off in the data centre, and made a telephone call to alert technicians.
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