Driven by an Auditor General's report of a year ago showing major problems with the CRA's call centre and the accuracy of the information the CRA was providing to taxpayers — and by concerns that Canada continues to let big tax cheats hide money in tax havens — some opposition MPs have been calling on the government to make major changes to the way the CRA conducts itself and who it goes after.
But despite the changes the CRA insists it has made, and promises by the minister to make the CRA client-focused and friendlier, MPs have told CBC that helping constituents deal with the CRA is still a major part of their work.
"The problems are systemic, appear to be getting worse, not better from discussions I've had with countless tax professionals across Canada and it's time for action," said Pat Kelly the Conservative critic for the CRA.
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