Filed electronically, the access-to-information request asked the department of Global Affairs Canada (GAC) for a memo, identified not only by title but also by the departmental tracking number GAC uses, that described a program to provide foreign diplomats hosted tours of Canada’s Arctic territories.
The memo should have been easy to find, easy to process, and easy to release.
But GAC’s system for responding to access-to-information is so broken that this request, which produced a three-page memo in which not a single word was blacked out by government censors, took 520 days or nearly 18 months to process.
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