The company that operates two of Calgary’s largest malls used hidden cameras inside digital kiosks to collect more than five million images of shoppers, according to a new investigation by the Alberta, British Columbia and federal privacy commissioners.
The report found that Cadillac Fairview, which runs both CF Chinook Centre and CF Market Mall in Calgary, used facial recognition technology to gather biometric information about shoppers without their knowledge or consent.
“Shoppers had no reason to expect their image was being collected by an inconspicuous camera, or that it would be used, with facial recognition technology, for analysis,” Daniel Therrien, the privacy commissioner of Canada, said in a news release.
Despite the violation of Canadian privacy law, Sharon Polsky said the country’s privacy legislation could not adequately ensure Cadillac Fairview would follow regulations in the future.
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