The paramedic service calls it “level zero” when there are no paramedic crews available to respond to 911 calls.
The 400 times that Ottawa has seen level zero this year has resulted in about 183 hours when no city paramedic crew was available.
When there are no city paramedics available, the work calls fall to paramedic teams based outside of Ottawa in the neighbouring counties. The domino effect has put strain on those outside municipalities since paramedics are required away from their home jurisdictions.
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