The CAA and Ontario’s provincial towing association have signed on to a towing bill of rights in an effort to educate drivers who need roadside assistance.
While claiming most operators in the province are honest and trustworthy, the organizations acknowledge there are problems with some drivers.
“There are operators who do not prioritize customer service and have been taking advantage of people in need at the sign of the road,” said Terese Di Felice, CAA’s vice president of government and community relations.
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