Preparing for what promises to be an extraordinarily busy tax season, the federal government is taking the unusual step of hiring a private company to answer some Canadians' questions about pandemic benefits — a move that has one union warning about privacy concerns.
Officials with the Canada Revenue Agency insist this is a short-term initiative and that employees of the private company will only answer general questions and won't have access to taxpayers' personal information.
The CRA said the company taking on the benefit inquiries is Maximus Canada and that all agents answering the calls will be based in Canada.
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